LG Electronics USA, Inc. Technical Operations Manager in San Diego, California

Technical Operations Manager

Location San Diego, California

Department (Org 2) NA LG Digital Wallet - U21003

Job Requisition 22326

Company:

LGEUS

Job Function:

Administrative Support

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

We are currently seeking an Technical Operations Manager to join our dynamic team in San Diego, CA as part of the LG Pay Team!

Position Summary:

  • Lead technical operations/support for Digital Wallet services

  • Interface with customer support stakeholders (call centers, email center, QA teams); Field and triage customer technical issues escalated from Customer Support team

  • Ensure technical service quality and performance; Conduct monitoring, analytics of technical infrastructure

  • Engage with external partners including card networks, banks, payment gateways regarding technical integration, test support, future service enhancements

  • Develop dashboard to track service quality, and performance

  • Communicates technical issue resolution with key stakeholders

  • Key linkage with internal LG technical and operations teams

Duties and Responsibilities:

  • Field and triage LG Pay Tier 3 customer technical issues escalated from Customer Support team

  • Ensure technical service quality, performance in back-end system and LG Pay server with external partners

  • Ensure technical service quality and performance; Conduct monitoring, analytics of technical infrastructure

  • Engage with external partners regarding technical integration, test support, future service enhancements

Qualifications:

  • BA Required, 5-7 years’ Technical Operations Support (payments industry preferred)

  • High level of technical experience with Android OS (mobile device) and web server experience

  • Experience in Android OS (mobile)

  • General server/architecture knowledge for IT services

  • Analytical skills with the ability to interface with developers and understand code

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.