LG Electronics USA, Inc. Service Plan Manager in Lincolnshire, Illinois

Service Plan Manager

Location Lincolnshire, Illinois

Department (Org 2) HE B2B Operations - S20402

Job Requisition 21906

Company:

LG Electronics U.S. (LGEUS)

Job Function:

Operations

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

We are currently seeking a Service Plan Manager to join our dynamic team in Lincolnshire, IL as part of the Home Electronics Business to Business (B2B) Operations Team.

POSITION DESCRIPTION: The Service Plan Manager Manager will work in a fast paced multi-channel B2B Sales Organization, taking ownership of creating, managing, monitoring, and reporting information related to product Warranty and Sample data to/from internal and external sources and systems, while continuously improving those processes to ensure timely and accurate execution. The Warranty Manager will report directly to the Director of Operations, and will make an immediate and deep impact on the Home Electronics B2B Operations Team.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Service Plan Manager (70%)

  • Develop, lead, and execute strategies to achieve continuous Extended Warranty sales growth

  • Oversee all extended/advanced warranty activities relating to sales/returns and registration

  • Communicate with purchasing partners to collect serial number, end-user information and/or installation location

  • Establish best practices and methods for collecting and analyzing key performance indicators and implement action plans to improve warranty sales and operation

  • Manage Installation site product serial number information using internal software platforms

  • Communicate with internal departments and service subsidiary to ensure customer satisfaction

  • Work with sales teams and channel partners in creating packaged solutions and negotiating with end customers and channel partners

  • Design promotions to complement sales through channel

  • Drive and follow up complex and escalated extended warranty service issues

  • Work with marketing department to create, maintain, and update all marketing and online material

  • Monthly sales reporting to service subsidiary

  • Create, publish, and present ad hoc management reports to senior management as required

Sample Management (30%)

  • Communicate with warehouse and logistics to reconcile inventory

  • Provide Bi-weekly and monthly reports for sample budget balancing and management

  • Assist sales account managers to resolve system/process issues

  • Work with internal teams to drive process/system operation improvements

  • Provide notification emails and follow-up to account managers for outstanding samples

JOB REQUIREMENTS:

  • A Bachelor's Degree is required;

  • 5+ years relevant work experience is required;

  • Bi-lingual, English/Korean language skills are a plus;

  • Must have excellent communication skills;

  • Must be detail oriented;

  • Must have the ability to work independently;

  • Must be able to multi-task while maintaining a professional demeanor in high pressure situations;

  • Must be proficient in Microsoft PowerPoint, Excel and Word;

  • Advanced working knowledge of Excel is preferred.#LI-GJ1

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.