LG Electronics USA, Inc. Executive Services Representative in Huntsville, Alabama

Executive Services Representative

Location Huntsville, Alabama

Department (Org 2) Customer Care I40173

Job Requisition 22265

Company:

LGEAI

Job Function:

Customer Service

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!

POSITION DESCRIPTION:

Under general supervision, resolve escalated customer issues while providing unparalleled customer service. Working in a call center environment, the ESR will track complex issues, or cases, that require mediation, and achieve customer satisfaction, volume and timeline quotas.

Key Responsibilities:

  • Serve as a point of escalation for calls requiring a high degree of expertise, discretion, and mediation.

  • Research to resolve customer issues and ensure timely resolution.

  • Document cause, actions taken and resources required to resolve customer issues, utilizing call management tools to log calls.

  • Follow-up to assure resolution of issues and achieve closure.

  • Analyze complaints/issues to identify cause and make necessary recommendation for process change.

  • Other duties as assigned.

MINIMUM REQUIREMENTS:

  • High School Diploma and some college, or equivalent office experience preferred. Training or schooling in business or direct experience a plus.

  • Minimum of two years applicable experience preferred

  • Detail oriented with excellent interpersonal communication, problem solving and organizational skills.

  • Able to meet deadlines in a fast-paced environment.

  • Proficient in Microsoft Office Suite; able to quickly learn new software applications.

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.