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LG Electronics USA, Inc. Customer Service Representative in Huntsville, Alabama

Customer Service Representative

Location Huntsville, Alabama

Department (Org 2) Business Support I40100

Job Requisition 25429


LG Electronics Alabama Inc. (LGEAI) - Service

Job Function:

Business Support

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!"

Position Summary

The Business Support Representative will work under direct supervision in a call center environment to assist commercial customers with troubleshooting, warranty claims, dispatching service, and parts inquires. Follow up with all open cases through completion to ensure superior customer satisfaction.

Key Responsibilities

  • Provide initial phone support to commercial customers having issues with products, service or procedures

  • Using standard operating procedures, provide troubleshooting to commercial customers to achieve timely resolutions for equipment malfunctions and installations

  • Routinely interact with other departments to provide follow up to customer cases

  • Accurately process and record call transactions using a computer and designated software

  • Escalate calls requiring more in-depth knowledge to Technical Support Representatives or Engineers

Education/Experience (related experience)

  • High School Diploma or GED required

  • 1 year experience working in a customer service call center environment

  • Possess excellent telephone customer service skills

  • Excellent verbal and written communication skills

  • 1 year experience with Microsoft Office Suite

  • Good organizational skills with the ability to multi task

  • Tech savvy, good understanding of computer systems, mobile devices and other tech products

  • Strong Troubleshooting Skills

  • Ability to diagnose and resolve basic technical issues