LG Electronics USA, Inc. Administrative Assistant - FS in Huntsville, Alabama

Administrative Assistant - FS

Location Huntsville, Alabama

Department (Org 2) CS Field Service- I40026

Job Requisition 22327

Company:

LGEAI

Job Function:

Customer Service

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Position Description:

The DMS Operations Agent assists the field service network in their day to day operations by providing administrative and customer support to up to 250 technicians across the nation. The admin team’s role includes schedule management, pending service call follow up and resolution, routing, parts reconciliation and other administrative tasks on a daily basis.

Key Responsibilities:

  • Routing a fleet of technicians across the nation

  • Pending management support

  • Business hours phone que support for administrative tasks to field service technicians

  • Claim creation and rescheduling support as needed

  • Schedule management control for in field technicians

  • Part reconciliation and follow up assistance for in field technicians

  • Escalated customer support as needed

  • IT issue follow up and support for in field technicians

Education/Experience:

  • High School Diploma

  • Relevant administrative experience required

  • Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)

  • Strong written and verbal communication skills

  • Strong problem solving skills

  • Ability to co-work within a team environment

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.