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LG Electronics USA, Inc. Parts Sales Analyst 1 - Bilingual Korean/English in Fort Worth, Texas

Parts Sales Analyst 1 - Bilingual Korean/English

Location Fort Worth, Texas

Department (Org 2) MC SVC I60005

Job Requisition 24580


LG Electronics Alabama Inc. (LGEAI) - Service

Job Function:

Customer Service

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking an Analyst 1 to join our dynamic Customer Service team, supporting the Parts Sales Department. All candidates must be able to work onsite at our Customer Support Headquarters in Dallas, TX.

The Parts Purchasing Analyst is responsible to procure service parts from internal suppliers(HQ), and support multiple departments with parts related issues as reported by product. Conduct material analysis for development and implementation of better operational solution for optimal repair business operation. Use centralized databases to predict, track and extract data that’s exported to purchase orders. Collaborate with internal functions to provide updates and approvals for return authorizations.


  • Place purchase order and prepare demand forecast to ensure operational inventory is stocked and purchase order from external customer can be filled

  • Communicate with the Korean corporate headquarters (HQ) to allocate accurate demand request and tune in supply schedule

  • Conduct demand forecast to purchase necessary parts by model to meet the needs for internal refurbish line and ASC vendors.

  • Combine carrier return volume, part usage trend and sales pattern with inventory level and supply lead-time to predict demand forecast

  • Coordinate purchasing items and their delivery schedule with the internal departments and the external customers

  • Contact the headquarter and the suppliers to track purchases and schedule deliveries from order placement until it arrives at its destination; resolve shortages, missed or late delivery problems

  • Perform a weekly review of demand forecast accuracy considering current inventory and sales trends

  • Compile records of items purchased or transferred between departments, deliveries, and inventories; prepare inventory transfer forms

  • Match purchase orders with shipment and verify billed amount with goods received

  • Respond to customer and supplier inquiries about order status, changes, or cancellations

  • Seeks opportunities to improve department’s overall performance and effectiveness


  • Bachelor’s degree

  • Minimum 1 year experience in SCM, Reverse logistic, Parts purchasing and Forecasting area

  • Highly proficient in MS Excel, MS Access, VBA (Visual basic for application) and MS Power Point

  • Expertise in data analysis and management for parts procurement, and repair process

  • Ability to speak, read, and write in both Korean and English languages

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.